Refund policy

 

Damages and quality issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, in poor condition, or if you receive the wrong item, so that we can evaluate the issue and respond accordingly.

If there is an issue with your order, please contact us at fanclub@heyfruitqueen.com within 48 hours of delivery. Please provide a brief description of the problem and two photos that clearly show the issue. We will make a good faith effort to make it right, via a credit for future purchase or a refund.

We may provide guidance for best practices for storing fruit on our blog, Fruit Notes. Failure to properly store a product may result in the premature degradation of quality and shortened shelf life. We are not responsible for quality issues arising from improperly stored produce.

Please note that while we aim to sell you delicious fruit and nothing less, these are agricultural products with natural variation in flavor, sweetness, and texture. Failure to satisfy personal preferences is not a quality issue. 

Non-returnable items

Items containing perishable fresh fruit or vegetables, in whole or in part, cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Returns of non-food merchandise

Purchases of non-fruit merchandise are eligible for return within 7 days.

To be eligible for a return, merchandise must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fanclub@heyfruitqueen.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fanclub@heyfruitqueen.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fanclub@heyfruitqueen.com.

Exchanges

Exchanges are not available.